Shipping Policy

Order Processing

Orders are processed and dispatched within [1–3] business days of purchase (Monday–Friday, excluding public holidays).

During sale periods, product launches, or holidays, processing may take a little longer - we appreciate your patience.

You'll receive a confirmation email when your order is placed, and a second email with tracking details as soon as your order ships.

Please note that processing time is separate from shipping time, and delivery estimates begin from the date of dispatch, not the date of purchase.

Where We Ship

We ship worldwide! If your country doesn't appear at checkout, contact us at hello@airplnemode.com and we'll do our best to help.

Tracking Your Order

Once your order ships, you'll receive an email with your tracking number and a link to follow your parcel's journey. Please allow 24–48 hours for tracking information to update after dispatch.

Customs, Duties & Taxes (International Orders)

International orders may be subject to import duties, taxes, or customs fees levied by the destination country. These charges are determined by your local customs authority and are the responsibility of the customer. Airplne Mode has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for more information before placing your order.

Incorrect Addresses

Please double-check your shipping address at checkout! We are unable to redirect parcels once they have been dispatched. If a parcel is returned to us due to an incorrect or incomplete address, we're happy to reship it - however, the customer will be responsible for the re-shipping cost.

If you notice an address error after ordering, contact us as soon as possible at hello@airplnemode.com and we'll do our best to update it before dispatch.

Lost, Delayed or Damaged Parcels

If your tracking hasn't updated in more than [10] business days, or your order hasn't arrived within the estimated timeframe, please reach out to us at [email address] and we'll investigate with the carrier right away.

If your order arrives damaged, please contact us within [7] days of delivery with photos of the item and packaging, and we'll make it right.

Questions?

We're here to help! Contact us anytime at hello@airplnemode.com and we'll get back to you within 1-2 business days.